FAQs

DaranEner NEO series portable power station uses the new generation of lithium iron phosphate battery (LiFePO4), which has higher safety than NCM battery, 6 times longer life than NCM battery, and excellent heat resistance.

Please get in touch with Customer Service for troubleshooting. We apologize for any inconvenience caused, don't hesitate to contact support@daranener.com, and we will contact you as soon as possible.

NEO is equipped with the DaranEner patented fast-tracking MPPT controller, which is supported by DaranEner's unique tracking algorithm.

Yes, DaranEner NEO series portable power station supports charging and discharging at the same time. However, when the cell level of the portable power supply falls below 20%, the cell will be charged first to protect the cell.

Yes, the no-load power consumption is around 4W. When not using the DaranEner portable power supply, please keep all outputs off to save power.

When the portable power supply is in a completely off state, it will consume almost no power. If you do not use it for a long time, please charge 80% or more of the remaining battery power and recharge it every three months. Please check the battery level every 3 to 6 months just in case.

No, it is not a malfunction. It is the sound of the fan running normally to dissipate heat.

You can pack personal devices that have lithium batteries of less than 100-watt hours in your checked and carry-on bags. Please follow US Federal Regulations and individual airline regulations for details.

All of our portable power supplies use pure sine wave.

It is recommended to store the battery indoors (about 0°C to 45°C), away from high temperatures and direct sunlight. 2. Avoid empty batteries when storing. If you are not using the portable power supply for a while, we recommend storing it with 80% or more of the battery charge and recharging it every three months.

It would be best if you charged it as soon as it reaches the 20% remaining charge.