Shipping Policy

For US Warehouse

FREE SHIPPING, US ONLY.

We cannot deliver to the following areas:

• Hawaii
• Guam
• Marshall Islands
• Alaska
• American Samoa
• Northern Mariana Islands
• Rhode Island
• Puerto Rico
• Palau
• U.S. Virgin Islands
• Armed Forces Pacific
• Armed Forces Europe
• Armed Forces Americas

Thank you for your understanding.

Timing

All orders are processed within 3 business days.
The estimated delivery time is 4-7 business days.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has shipped, you will receive an email with tracking number(s). The tracking information will be updated within 48 hours.

 In the event of exceptional circumstances, such as a large number of orders, please allow us to take additional time to process the order. We will notify you by email at the earliest opportunity if we anticipate an order delay.

Shipment Carriers 

Our current primary shipping carriers is FedEx.
You can contact FedEx: 1-800-463-3339 for further shipping information.

Company Info

Contact Email : support@daranener.com
Phone : (+852) 46224691
Address : Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Kowloon, Hong Kong

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Disclaimers

We are not responsible for any damaged or lost in transit products. If you find that your shipment is damaged or missing when you sign for it, don't hesitate to get in touch with customer service at support@daranener.com. we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

International Shipping Policy

We do not currently ship outside of the United States. Thank you for your understanding.

For EU Warehouse

Free delivery only for EU countries

Free shipping (except remote islands and overseas territories). The following countries are supported: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech ,Republic, Denmark, Estonia, Finland, France, Germany ,Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands ,Poland, Portugal, Romania, Slovakia, Slovenia, Spain , Sweden.

Timing

All orders are processed within 3 business days.
The estimated delivery time is 4-7 business days.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has shipped, you will receive an email with tracking number(s). The tracking information will be updated within 48 hours.

 In the event of exceptional circumstances, such as a large number of orders, please allow us to take additional time to process the order. We will notify you by email at the earliest opportunity if we anticipate an order delay.

Shipment Carriers 

Our current main shipping provider is DPD.
You can contact DPD at 06021 150415 for more information about shipping.

International Shipping Policy

We currently do not ship to countries outside the EU. Thank you for your understanding.

For CN Warehouse

Free worldwide shipping

Timing

All orders are processed within 3 business days.
The estimated delivery time is 40-60 business days.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has shipped, you will receive an email with tracking number(s). The tracking information will be updated within 48 hours.

 In the event of exceptional circumstances, such as a large number of orders, please allow us to take additional time to process the order. We will notify you by email at the earliest opportunity if we anticipate an order delay.

Shipment Carriers 

We work with different logistics carriers in different countries around the globe and we will email you specific information.